We at The Doll Genie know that you care how information about you is used and shared on the internet, and we appreciate your trust and want you to feel confident in our services and online security as it relates to your personal information.  We do not share or sell any of our customer information or database to anyone unless required by law ! We use the information that you provide for such purposes as responding to your requests, fulfilling orders, customizing future shopping for you, improving our online shopping features, and communication with you. We also know how important it is for collectors to receive their Barbie Dolls in the best condition possible. We will do our best to make sure you have a pleasant experience with DOLLGENIE.COM

How secure is my information?.....We work very hard to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you provide to us for purchasing of products and services. The information provided comes to us in a code that we process OFFLINE. We will never process your credit card payment online. We reveal only the last four digits of your credit card numbers in any correspondence or when confirming your order. ALL CREDIT CARD ORDERS ARE PROCESSED OFFLINE, MANUALLY THROUGH OUR SECURE BANKING EQUIPMENT. Of course, we transmit the entire credit card number and appropriate verification details to the credit card company bank during the processing for authorization. All of DOLLGENIE.COM customer information is purged from our system one year from the date of purchase. For security reasons we do not maintain a data base with your personal or credit information. Because many people have secure accounts already set up with Paypal, for your convenience, we also permit our customers to process payments through the secure online services of Paypal. We are not responsible for the information contained within the Paypal system.

You can ask any additional questions...by either clicking on the "Contact Us" link above or you can email us at thedollgenie@aol.com

Please review the items you ordered before you complete the check-out forms. Make sure you are ordering the correct item! Make sure that your "SHIP TO" address is accurate and that someone (adult) is available to sign for your package at the address you listed. Please make sure your address details are complete -  it is very important that we have accurate e-mail and telephone information to be able to communicate with you when needed.

For both yours and our security, all packages shipped from DOLLGENIE.COM will require a signature at the final destination. Please make sure if you work all day or you are not available to sign, that your SHIP TO address listed at 'CHECK-OUT' reflects the proper address where someone can accept your package. Any packages returned to us that need to be re-routed or re-addressed will be charged an additional $10.00 for re-shipment. (these shipping policies are non-negotiable.) Also, any packages returned to DOLLGENIE.COM because you did not give us accurate shipping information will only receive credit for the merchandise. We will not refund shipping and handling fees when incorrect shipping information is placed on order forms, only the cost of merchandise will be refunded when wrong address information is provided or no one is available to sign for packages and they are returned. Since we process the orders and ship to the address you provide to us, you must make sure you have listed ALL shipping details accurately before transmitting your order.

How long does it take before my order is shipped? Most items ship out within 72 hours of payment being received, sometimes orders ship on the same day they are placed, depending on the time of day placed and time available before carrier pick up.  If you order something on a Friday it will not ship out until the following Monday.  We ship Monday through Friday. Nothing will ship out on Saturday, Sundays or Holidays. Also, because we are located in Florida, during the Hurricane Season our shipping schedule might change so that we can allow our employees time off to prepare their homes and families for safety during the event of an oncoming hurricane. Thank you for understanding this policy!

How do I know if the item is in stock?....We update our website every 24 hours excluding Saturdays, Sundays and Holidays. Our website is not tied into our actual inventories, therefore if several people order the same item within a 24 hour period and there are only a few left, you might receive either a personal telephone call or e-mail informing you of the status of the item you ordered. You can then choose to either wait for the item to come back in stock, order a different item, remove the unavailable item from you order, or completely cancel your order.

When will I receive my order?......If you have ordered items that are in stock, you order should ship out the same day with depending on the time you ordered it and your payment has cleared our system.  All orders will ship within 72 hours. We ship all orders via US Post Office Priority Mail with Delivery Confirmation and Insurance. Unless you select USPS Express Mail... there is no guarantee day of receipt. USPS Priority Mail normally arrives at its destination any time from 3-10 days from the date of shipment. On the average, depending on the final destination, most Postal Priority shipments arrive at their destination with 2-5 days.

How much is shipping?.....Shipping costs are determined at the check-out process within our Secure Online Order Form and is based on the cost of insurance for all items purchased, delivery confirmation, wieght of the items shipped and your zip code.  If you add the items you want to your cart and select check out, you can select select the type of shipping such as USPS Priority Mail, USPS Express Mail, USPS Global Express Mail. Approximate shipping costs will appear on your form during your ordering process.

How come the shipping charge for my order seemed so expensive? ... The rates quoted on your online order form for US Post Office Priority Mail and USPS Express Mail are generated from the Post Office online mail calculator. Our experience with this service is that 95% of the time the information is correct, but every once in a while the calculator is not working properly and you may be quoted the wrong shipping price. If the shipping cost listed on your order is not correct we will modify the charge and e-mail you with the correct shipping fees prior to charging your credit card. We make every effort to assure you that you will be charged no more that the actual shipping charges plus insurance and delivery confirmation fees.

Do you ship to APO/ Military or International Addresses?.....Yes we do! Orders shipped outside of the United States will be charged additional fees as they apply to each country. Anyone Shipping to Military APO, FPO or CPO , Puerto Rico , Alaska or Hawaii can take longer than normal shipping times to arrive at their final destination. Packages shipped to Canada and foreign countries can be delayed  by customs. Shipping to Europe or any other foreign Countries must be researched for accuracy. International Shipping is quoted by the price, size, weight and destination of the package. Sometimes the online shipping calculator for international shipments is not accurate. Once we receive your 'international' order for processing we will contact you with the exact shipping charges for your approval to ship before we charge your credit card. We do not know and cannot charge taxes for foreign countries that may apply to gifts. Each country has different Customs Policies and taxes that may apply to your order, therefore, we cannot guarantee delivery times of packages shipped outside of the United States. Any foreign taxes that may possibly be applied to your order through customs must be paid by the recipient or the package will not be released. We have no control over how Customs handles gifts or packages sent within a foreign country. Please make sure that the person you are sending a gift to overseas is aware of their countries Customs Policies and Taxes and that they are informed that they may be charged a tax for delivery within their country.

We make every effort to make sure the item you receive is in excellent condition.  We insure all packages just in case there is damage you while in transit.  Unless the box was damaged in shipping, the following details regarding Barbie Doll boxes is very important for collectors.

Neither The Doll Genie or the Mattel Corporation in the business of selling boxes, we sell Barbie Dolls.  The Post Office, UPS and FedEx will not, does not, nor can they insure condition of the the Barbie Doll boxes.  We take every precaution in packing and shipping but we can not control what happens once the Barbie Doll leaves our warehouse until it arrives at your location. If you are concerned about the condition of a box, please call us before ordering (352-563-393) and we will inspect the Barbie Doll you are interested in purchasing and inform you of any defects, otherwise, when you buy a discontinued/retired Barbie Doll you are accepting the fact that it is not a new item, and that a slight ding, scratch in plastic, wrinkle or imperfection is common in older Barbie Doll boxes. At times brand new Barbie Dolls direct from Mattel are shipped to us with slight imperfections and that is out of anyone's control, this in no way diminishes their value. Remember... you are buying and collecting a Barbie Doll... not a box. The Doll Genie understands what a collector wants and what is important, therefore, you can feel comfortable that we will help you in any way we can and we will be happy to give you any information upon request prior to your purchase thedollgenie@aol.com -  All discontinued/retired Barbie Dolls are sold as is!  Final Sale.

I am concerned about the condition of the Barbie Dolls, can you help me? All of our items are NRFB - Never Removed From the Box (unless otherwise specified) meaning that the Barbie Dolls are still perfectly intact and undisturbed inside their original boxes, just as they were when they left the factory. We, at DOLLGENIE.COM , realize the importance of box condition, especially with more collectible, limited edition Barbie Dolls and we want to help you as best as we can. We assure you that even though we cannot guarantee a "perfect box", all of our Barbie Dolls are in great condition, and we will describe to the best of our ability the exact condition of the box when asked. Because we sell hundreds of Barbie Dolls it is impossible to change the pictures of each and every doll on our web site daily, therefore we recommend for those people concerned about "box condition" to e-mail us for details. We take the condition of the boxes into consideration when we price our items and discount any Barbie Dolls with damaged boxes. We will be as upfront with you as best as we can. At any time when you see an item that you are interested in on our website, you may call or email us to ask about its condition at (352) 563-3936. We will always be as honest as possible to make sure that you are completely satisfied and that you know what you are getting in advance.

What is your policy on Refunds and Returns? .... Please note that all sales are final. Shipping Fees are non-refundable. If an item is damaged during shipping, please get in touch with us immediately so that we can assist you in filing an insurance claim. All returns must be pre-approved and you must get a return authorization number from our customer service department to included with the item you are returning or you will not be issued any credit for the returned item.

What do I do if there was a dent in the box?.....Not all items can be returned. We cannot accept returns because of a dent in a box or a scratch in the plastic. Remember, Mattel sells us Barbie Dolls... not boxes. If you have any concerns about the exact condition of the item you are purchasing, please feel free to contact us prior to your purchase and we will describe in detail the Barbie Doll and its box condition. Your insurance does not cover damage to the barbie box unless the entire shipping package arrived damaged. All sales become final after 48 hours of receipt. If we are not immediately contacted within 48 hours of you receiving the damaged package, we will not authorize a refund.

My package arrived and the shipping box is damaged, what do I do? Contact us immediately via email thedollgenie@aol.com or via telephone at 352-563-3936. If the box that was shipped to you is damaged, you have 2 choices- #1 you can take the box to the post office and refuse delivery PRIOR to opening the box and they will return it to us at no cost to you -or- #2 you can open the box to see if the contents are damaged. Make sure you keep the box that the item was shipped in. DO NOT THROW AWAY THE SHIPPING BOX. The Post Office will not process an insurance claim without the original packaging. Please describe the extent of the damage to us when you call or e-mail us and whether or not the shipping box, (the box the items were in) has noticeable damage.  We insure every shipment so it is very important to contact us immediately so we can inform you step by step on what to do. We will then contact USPS and you to assist you in the proper procedure in filing an insurance claim.

How do I cancel an order I placed online?......Once an order is placed by credit card through our secure online website, it can only be cancelled by us. If you need to cancel your order, please contact us immediately 352-563-3936 or e-mail thedollgenie@aol.com  If you do not cancel your order within 1 hour of order placement, more than likely your order has already started processing and your credit card has already been charged. Sometimes, orders are processed and shipped from our warehouse within 2 hours, so it is very important for you to contact us immediately so we can assist you before the item is shipped. If for any reason you had to cancel your order 'after' your credit card was charged, and you contacted us after 5pm EST on the day your order was processed, there will be a 5% charge deducted from the credit issued to cover the fees originally charged to our merchant account for the transaction. We can cancel the transaction without any cost to you if we received the request prior to 5:00pm EST when we perform our daily transmittal to the bank. The banks do not refund processing fees and we cannot absorb those costs. Also, the cost of returning any items is the responsibility of the buyer. If we made a mistake with your order we will refund your cost of return shipment 100%. Be sure of your purchase before it is placed to avoid unnecessary fees!

My order has not arrived and it is past the USPS shipping scheduled date?....If your order was not a Pre-Order and you received a notification that your order shipped, then please contact us via email thedollgenie@aol.com, or via phone at 352-563-3936.  In general, no package that was shipped should take more than 14 days to arrive, so if you have not received a package and 14 days has passed since your e-mail notification of shipment, there is probably a problem, please contact us immediately.  We will be glad to assist you in tracking the shipment.

The item I bought doesn't look like it did on the website......We provide the best possible image and describe each item with all the information we have on the product.  Most digital cameras do not pick up any imperfections in the clear plastic or cardboard on the box. Not all computer monitors are calibrated equally and there may be a color difference in your monitor.  If you are unsure of a color or if you want more detailed pictures of the actual doll you are purchasing, or if we can answer any questions you have about any specific Barbie Doll prior to your purchase, please feel free to contact us via email thedollgenie@aol.com or via phone at 352-563-3936. 

Are your Mattel Barbie Dolls New?......DOLLGENIE.COM is an Official Mattel Retailer with a very detailed Online Store. All of the new released Mattel Barbie Dolls we sell are direct from the manufacturer.  Some older retired dolls may not be new, but they are in very good condition and never have they been opened or removed from the original boxes. 

Do you buy Barbie Dolls?..... If you have any Mattel Barbie Dolls you are interested in selling, please e-mail us list of your dolls, with the name, price and condition of the dolls.  thedollgenie@aol.com

How much is my doll worth?....We do not appraise Barbie Dolls and we are not doll experts, unfortunately, we can not answer this question.