* DISCLAIMER By completing your order, you agree to the following terms. Orders placed before 3:00 pm eastern time will be processed and shipped within 72 hours. Please remember that ONLY Express Shipping is guaranteed, all other methods could take up to 7 business days for delivery. Normally packages shipped via USPS Priority arrive at their destination within 3 to 4 business days depending on destination. All packages require a signature at final destination. If for any reason you are not available to sign for your package the mail carrier will leave you a notice with details on how to retrieve your package from the Post Office. All sales with The Doll Genie are final. Please make sure, before you place your order and proceed to checkout, that you have ordered the correct items. If you have any questions on product details contact customer service during business hours at 352-503-7574. Our business hours are Monday thru Friday 9am - 6pm EST (Closed Weekends and all Holidays) In the event you have placed an order and receive a package that was damaged during shipping, you must contact us within 24 hours of your receipt of the product and save the original packaging to assist with processing an insurance claim. If possible we will replace the damaged product immediately upon the return authorization receipt. Any returned products that we do not have a replacement for will be issued an ONLINE CREDIT to be used toward future purchases. Fees for shipping and processing are not refundable.

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