Doll Genie Reservation Service -
(DGRS) is a service that not all websites provide and we are
committed to working with consumers who demand a distinct, quality
service when shopping online for new release items. We know you
normally like to do your own research, but you dont have a lot of
time. Of course! - This is where the Doll Genie Reservation Service
comes in. With the fast-paced professional lifestyles of today, more
and more people have limited time to dedicate to finding new released
or limited edition dolls. Holding down a full-time job, raising
children, traveling for business or maintaining a household doesn't
seem to leave enough hours in the day to get everything done,
including shopping. That's
why many people are now opting for our doll reservation service.
New released items that we can
order directly from Mattel or One World Doll Project (OWDP) will be sold to our
DGRS customers first. Then, we post the unsold new items live online
as an in stock item. There are often new announced dolls that are
exclusive to specific stores or international locations that we cannot
order directly from Mattel. Those exclusive new dolls will be purchased
through our secondary sources and posted reasonably priced as an in
stock item when they arrive in our warehouse. Special Exclusive
Limited Edition dolls will not be available through our Doll Genie
Reservation Services. There is a Non-Refundable Reservation Fee
for each reservation. Doll Genie Magic Carpet Club VIP Members are
charged a VIP Club Member $10 Reservation Fee and non-members pay a
Non-Member $20 Reservation Fee.
You can register for our MCC VIP Club at any time - it's FREE to join
our club. We will contact you
when your reservation is available and at that time you have the freedom
to either place an order or decline the opportunity and proceed to
purchase the item on your own from that point forward. If Mattel does
not ship the dolls we originally ordered, your reservation will be
cancelled and a refund will be issued.
We make a promise to:
- Make a reservation for a
specific new release item for a non-refundable reservation fee
- Not require an additional purchase of anything. You only pay a
- Price reserved dolls as close to
Manufacturers Suggested Retail Price (MSRP) as possible.
- Extend a special discount to you
"if" you paid the original DGRS Fee and then purchase the
item from the Doll Genie. This is a
courtesy discount in appreciation for using our DGRS program.
- Refund any DGRS Fee if either Mattel or OWDP cancel, limit
distribution or shipment of a reserved item
- Provide 24/7 e-mail customer support to respond to your questions, needs and requests.
- Use only vetted suppliers that we've tried and tested, to offer you
peace of mind that the item we secured to fulfill reservations is in
excellent condition as originally packaged by the manufacturer or
Our favorite part about helping people
reserve a new released collectible item is that we can order direct
from the manufacturer, and hear the excitement in
their voices knowing they will finally get a hard to find doll. It just melts
our hearts and makes us
very proud of providing this service. You always have the option of
not using our doll reservation service and waiting until the doll is
posted in stock on our web site. Knowing the feeling of appreciation from our customers
with our services thru telephone calls, e-mails, blog, facebook or
twitter posts is priceless!
changed since I paid for DGRS, what do I do? It is the
responsibility of the customer to notify us of any change in their
address, phone number, or credit card information. In the event that we
are unable to contact you (due to inaccurate information provided), it may result in
you not getting the item you reserved. Please make sure your information
is current and accurate when paying for the Doll Genie Reservation Service.
Just contact us at 352-503-7574 (monday thru friday, 9am-6pm est - excluding holidays) to inform us of any changes or send an e-mail to
with all of the information you need to update.
Why does the item I got look different from the picture I saw on the Doll Genie website?
From the initial posting of information about any new doll, we will post updated information
and images when available until the time of final sale. We
cannot be responsible for small changes in any design on a new-release
doll or its fashion and accessories. The initial images we get
from Mattel or One World Doll Project are proto-types, and until the new release item has
been shipped to the Doll Genie, we don't know the true image, colors,
prices or shipping dates.